SHIPPING

  • We offer free global shipping on all orders.
  • We ship all our goods from our logistic office in Dubai, United Arab Emirates. 
  • Upon payment confirmation, please allow 2-3 business days for the order to be processed.
  • You will be notified when your package has been dispatched.
  • We are not accountable for shipping delays due to weather conditions or extraordinary circumstances that escape our control.
  • National orders take up to 1-5 business days to be delivered.
  • International orders take up to 3-14 business days to be delivered. All applicable customs fees, taxes, and duties are at the customer’s expense. 
  • If your order is sent back to us through the carrier, we will contact you, and ship the package back. You will be responsible for any additional charges.
  • Please note that the delivery timeline provided above is an estimate and not guaranteed by us.
  • Orders are shipped to the exact address provided by the customer. We are not held responsible for delays occurring due to shipping providers, incorrect shipping addresses, damages that occur during shipment.

RETURNS

  • Please email shop@bougroug.com before returning the product.
  • We only accept returns that have been stamped within 14 days since your package was dispatched from our headquarters. 
  • Refunds will be issued once the returned package arrives at our offices. Refunds do not include shipping costs. 
  • Any defective item will be exchanged at no shipping cost for the buyer.
  • We are not responsible for variations in color due to computer or phone color settings.
  • We are not responsible for variations in articles – everything is handmade so minor differences will occur from article to article.
  • Customers are responsible for all return charges, including shipping, duty, and tax, if applicable. We cannot accept C.O.D. shipments.
  • For your protection, we suggest that all returns are sent back to us with a traceable carrier emailed to us at shop@bougroug.com

Exchanges

If you have any questions or concerns regarding returns, refunds, or exchanges, please reach out to us at: shop@bougroug.com