SHIPPING

  • We ship all our goods with DHL or Amana from our Marrakech office.
  • Upon payment confirmation, please allow 2-3 business days for the order to be processed.
  • You will be notified when your package has been dispatched.
  • We are not accountable for shipping delays due to weather conditions or extraordinary circumstances that escape our control.
  • National orders take up to 1-5 business days to be delivered.
  • International orders take up to 3-14 business days to be delivered. All applicable customs fees, taxes and duties are at the customer’s expense. 
  • If your order is sent back to us through the carrier, we will contact you, and ship the package back. You will be responsible for any additional charges.
  • Please note that the delivery timeline provided above is an estimate and not a guaranteed by us.
  • Orders are shipped to the exact address provided by the customer. We are not held responsible for delays occurring due to shipping providers, incorrect shipping address, damages that occur during shipment.

RETURNS

  • Please email info@bougroug.com BEFORE returning the product.
  • We only accept returns that have been stamped within 14 business days since your package was dispatched from our headquarters. Please note that items returned after 30 days of our shipment will not be eligible for a return.
  • Refunds will be issued once the returned package arrives to our offices. Refunds do not include shipping costs. 
  • Any defective item will be exchanged at no shipping cost for the buyer.
  • We are not responsible for variations in color due to computer colour settings.
  • We are not responsible for variations in articles – everything is handmade so differences will occur from article to article.
  • Customers are responsible for all return charges, including shipping, duty and tax, if applicable. We cannot accept C.O.D. shipments.
  • For your protection, we suggest that all returns are sent back to us with a traceable carrier emailed to us at info@bougroug.com

Exchanges
Please email us at info@bougroug.com for exchanges.

If you have any questions or concerns regarding returns, refunds, or exchanges—please reach out to us at: info@bougroug.com